#TN048

 #Summary   
You have just installed seaPro and the dongle is not lighting up or you start seaPro and get a dongle not present warning.

How to fix

Number of possible reasons:

1. There is a problem with the physical USB port on the PC – try inserting the dongle into  a different USB socket or installing on to a different computer

2. The driver has failed to  install or installed incorrectly – this can occur if you don’t have full administrative rights on the computer or have the UAC  (User Access Control) set high enough to prevent installation.

3. The dongle was inserted before seaPro was installed and Windows installed the wrong driver.

4. If running a 64 bit edition of Windows (7 or above) and trying to install an earlier version of seaPro, 64 bit drivers may not be available for your version. Contact sales to purchase an update.

How to resolve:

a) To check and remove a faulty or old driver - with dongle inserted

• Go to the device manager (Control panel ->System and then select Device manager)
• Uninstall/Delete any items that are marked in yellow with a question mark (indicates a bad or incorrectly installed driver).
  
• Right click on the item and click Uninstall.
• Under Universal Serial bus controllers delete any entries for HASP or USB key (not USB hub)

Note: If given the option to delete or remove drivers, select this option

b) Remove the dongle

c) Download the dongle driver  from our web site - click here

d) Once downloaded run the installer.

Note: Depending on your UAC settings you may want to run this by right clicking on the installer and selecting ‘Run as administrator’

e) Insert the dongle and try running seaPro.