Euronav Tech Support Notes Library
| Note | Description | |||
| TN001 | seaPro will not show my position or COG/SOG | |||
| TN002 | Can’t get the differential light to show on the panel | |||
| TN003 | Why does the differential light flash on and off? | |||
| TN004 | seaPro - The tidal arrows or tidal curves are not showing or
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| TN005 | My chart is covered in red lines. | |||
| TN006 | The Magnetic Variation (Mag. Var.) work. | |||
| TN007 | seaPro won’t start. | |||
| TN008 | seaPro has detected a dongle but of the wrong type | |||
| TN009 | After reloading seaPro, all of my charts disappear | |||
| TN010 | Graphics look wrong, Blue screen appears or the chart keeps lock up, when I try to zoom or pan | |||
| TN011 | I can’t get the extended track line (X-line) or my vessel shape to display. | |||
| TN012 | The chart keeps flicking back to my GPS boat position, when I zoom/pan. | |||
| TN013 | ARCS charts when installing or updating ARCS charts, some previous charts are lost. | |||
| TN014 | How do I delete a waypoint file? | |||
| TN017 | GRIB Weather information - How do I download GRIB weather files from the internet? | |||
| GPS position is not appearing
or has appeared and no longer does or cannot see COG\SOG Diagram of the NMEA183 to RS232 9 Pin D type serial port connector |
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| TN019 | My Charts have vanished! | |||
| TN020 | My boat sails straight off the side of the chart | |||
| TN021 | My Livecharts are almost black with text and detail. | |||
| TN022 | When I zoom/pan, my chart keeps flicking to another chart. | |||
| TN023 | How can I switch off the flashing lights? | |||
| TN024 | seaPro won’t talk to my autopilot | |||
| TN025 | I get an error message which says' Serial Port COM1 No 8250 present' . | |||
| TN026 | I have purchased a new computer and it does not have a parallel printer port what do I do about my dongle | |||
| TN027 | When the program is started, I get a security message indicating a problem with the dongle | |||
| TN028 | I get an error message which says' Serial Port COM1 General Fault' or Com Port already in Use' or similar message | |||
| TN029 | Latest security drive installation :Installing seaPro/lite 3.2 on Windows 2000 French language version, the installation may fail with a blue screen. | |||
| TN030 | Re-Installing ARCS and other charts to a new computer etc. | |||
| TN031 | seaPro gives a 'Com port in use' message (NMEA 183 input) | |||
| TN032 | On some laptops computers, specifically Toshiba ones, the dongle may not be seen by the software | |||
| TN033 | Downloading/uploading waypoints and routes to a GPS/ Garmin GPS | |||
| TN034 | Upgrading/using with Windows XP - Updated Dongle security driver download | |||
| TN035 | N/A | |||
| TN036 | Windows XP - GPS NMEA 183 serial input seen as a mouse by operating system | |||
| TN037 | Windows 98/95 Text to speech installation files CD 3.708 | |||
| TN038 | Corrupt or missing ini message when starting program | |||
| TN039 | N/A | |||
| TN040 | Procedure for resetting the dongle (required codes from tech support) | |||
| TN041 | Backing up seaPro data | |||
| TM042 | Can't see vessel position on the screen | |||
| TN043 | Vessel shape not appearing or points in wrong direction (north) | |||
| TN044 | My USB to serial converter is not working | |||
| TN045 | Using Vista | |||
| TN046 | My computer is crashing (blue screen) or freezing | |||
| TN047 | 'Side by Side' or 'Configuration settings incorrect' error - When trying to run seaPro or install charts the Operating system gives a 'Side by Side' error or similar | |||
| TN048 | Dongle not lighting up or getting a dongle not present warning | |||
| TN049 | Downloading UKHO Base and update for UKHO digital products such as ARCS, AVCS, etc | |||
| TN050 | Windows Installation - User Account Control (UAC) Run as Administrator | |||
| TN051 | How to uninstall old security drivers drivers and/or install latest dongle driver (32 or 64 bit) | |||
| TN052 | Installing Navionics charts and resetting Navionics security if charts are not seen | |||
| TN053 | seaPro appears not to be saving settings such as serial ports or the choice of power or sail etc | |||
| TN054 | Removal and clean install of seaPro | |||
| TN055 | Uninstalling the Microsoft Visual C++ runtimes | |||
| TN056 | AIS targets jump erratically or red lines are appearing across the display andare linked to AIS targets | |||
| TN057 | Can I use seaPro on an Apple Mac? | |||
| TN058 | When installing seaPro the error message 'Missing or corrupt ini file or similar appears' | |||
| TN059 | Clean re-install of seaPro 3000 (any version lite, standard, sailing, plus etc) | |||
| TN060 | How to reduce the acceleration of your computer graphics card | |||
| TN061 | How to update your graphics card driver | |||
| TN062 | How to unlock Livecharts and product feature | |||
| TN063 | Upgrading to a different operating systemand installing new version of seaPro | |||
| TN064 | Upgrading to a new version of seaPro | |||
| TN065 | Switching off pop up warnings for GPS status or GPS indicator lights keep changing | |||
| TN066 | Radar overlays - not matching the chart | |||
| TN067 | How to download and install Livechart chart packs or install from DVD | |||
| TN068 | Trouble shooting the seaPro Serial Port Auto scan | |||
| TN069 | Autopilot not receiving NMEA data - On selecting Track mode on autopilkot get message 'No data' or similar. | |||
| TN070 | Changes to the UKHO AVCS service | |||
| TN071 | Windows 8.1 - Installing a correct dongle driver | |||
| TN072 | Installing NZ Mariner charts (New Zealand) | |||
| TN073 | Using the Admiralty Digital Catalog to order charts | |||
| TN074 | ||||
| TN075 | Admirality Digital products (ADP) User Guides - How to install Total Tide, Digital Lights etc.(17) | |||
| TN076 | seaPro runs slowly or has out of memory error when AIS is being used | |||
| TN077 | seaPro gives an error when working with a route or waypoint file from 2020/01/01 onwards | |||